Subject: Timberlake Alert -
Draft PSA Script for COVID-
Since we last updated you, the Coronavirus, or the illness it creates called COVID-
Because this is a rapidly evolving situation, the information we discuss today, Tuesday,
March 17th, can change. For the latest information, we recommend checking the Centers
for Disease Control (CDC) website at .gov or just google CDC coronavirus. You
can also call the NM Department of Health Coronavirus Hotline at 1-
I wanted to begin by describing some of the actions that we at the hospital are taking
to provide the best care possible while also doing everything we can to prevent the
spread of this virus. Starting Wednesday, March 18th, you will notice several changes-
First, we are changing the way people enter and exit the hospital in order to separate
those who might be sick with COVID-
Secondly, when you enter the hospital during regular business hours, you will be greeted by a medical screener who will confirm whether or not you have a cough or fever and redirect you to the correct entrance if needed. If you don’t have any symptoms of cough or fever, you will be given a green paper indicating that you have been screened and can proceed to your planned destination, such as the lab or your clinic appointment. For patients with symptoms, we will ask you to sanitize your hands, put on a mask to cover your cough, and we will then escort you to a waiting area specially designed to prevent the spread of virus outside of the room. Patients will be instructed to wear the mask for the entire time they are in the hospital. Obviously, patients with concerning symptoms such as shortness of breath or chest pain will be assessed right away. When leaving the hospital, we ask you to exit from the same door in which you came in.
During this time, our laboratory will open one hour later than usual and will be
open for your pre-
Thirdly, we are limiting the number non-
Of course, patients with any urgent or emergency health concerns, can always be seen, and we remain open 24 hours per day, 7 days per week to care for you.
Fourth, we are making changes to our medication refill process to better accommodate
your needs at this time. Starting Tuesday, March 17th, Patients will be given 90
day refills, rather than the typical 30 day supply. In addition, you can pick up
your refills from the hospital parking lot, and you don’t even need to enter the
building. Just check-
If you are picking up new medications following a clinic or urgent care visit, you will continue to pick them up at the pharmacy window as before.
As I mentioned in the beginning, this is a quickly evolving public health emergency. Over
the coming days and weeks, we will probably be instituting additional measures to
meet the needs of our community. We will be sure to update this message often to
keep you informed along the way. All of us at the hospital greatly appreciate your
understanding during this time, and we want you to know that by staying away from
others if you are sick, by washing your hands and covering your coughs, you can play
an important role in protecting our Zuni community from COVID-
In addition to the current measures we are taking at the hospital, we also wanted
to provide the latest update on the COVID-
Here are answers to some of the most common questions people are asking:
What is the Coronavirus or COVID-
Here is what we know so far:
What are the symptoms?
People with COVID-
How is COVID-
How can I protect myself and my family from getting COVID-
Number 1, avoid contact with people who are sick. This means that if you are sick, stay home from work and even do your best to stay away from friends and family. If you are not feeling sick, do your best to avoid being around others with cough and fever. This is the reason why so many schools have closed across the country and why public gatherings have been banned in most communities. Here at the hospital, we would also ask patients to not come into urgent care if you are have a mild cough or fever. Unless you feel as though you need urgent medical care for difficulty breathing or other serious symptom, it is best for you to stay home, rest, and prevent spreading the infection.
Number 2, cover your cough or sneeze with a tissue, then throw the tissue in the trash. If no tissue is available, cough into your elbow. Wash or sanitize your hands after throwing the tissue in the trash.
Number 3, clean and disinfect frequently touched objects and surfaces often using a regular household cleaning spray or wipes.
Number 4, wash your hands often with soap and water for at least 20 seconds (that’s
singing the happy birthday song twice), especially after going to the bathroom; before
eating; and after blowing your nose, coughing, or sneezing. If soap and water are
not readily available, use an alcohol-
Number 6, if possible use a face mask over your nose and mouth if you are coughing or sneezing. If you have a cough and are entering the hospital we will also give you a mask to put on right away to prevent spread of the virus. When you leave the hospital, discard your mask in the trash at the exit and sanitize your hands. Avoid touching door handles or door bars as you exit.
Don’t forget about all the other ways you can remain healthy too, such as: drink lots of water, eat healthy, keep stress levels down, get plenty of sleep, and make sure to get your flu shot and if eligible the pneumonia shot.
How dangerous is the COVID-
Who is at highest Risk: People at highest risk seem to be elders and people who have severe chronic medical conditions like heart, lung or kidney disease.
Advice for people at higher risk of severe disease includes: Stay at home as much as possible; When you go out in public, keep away from others who are sick, limit close contact and wash your hands often; Avoid crowds.
Is there a test for COVID-
How is Coronavirus Treated? There is no medication that kills the Coronavirus. Right
now, the best medical treatment is to rest, stay hydrated, and treat your symptoms
with medications if needed. For example, if a patient has a fever, taking Tylenol
is appropriate to lower the fever and help you feel better.
For the vast majority of people, this treatment plan of rest will be enough for your own immune system to kill the Coronavirus and allow you to return to normal. For a very small number of people, severe symptoms such as difficulty breathing will occur, and for those people, oxygen and other treatments may be necessary.
This is the reason why we are asking: if you have mild cough and fever, the best thing you can do is to stay home, avoid contact with other people, and rest. This way the hospital can be better prepared to care for the patients who do need to come in for shortness of breath or severe illness.
If you do come in for care, please try to limit the number of healthy people that come with you. We don’t want your relatives catching the Coronavirus or a cold while they are here with you.
We understand that it can be a very scary situation to hear about COVID-